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Video Tutorials
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Browse by Category
Getting Started
Learn the basics and set up your account
- Creating your first account
- Setting up your business profile
- Adding your first customer
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Job Scheduling
Manage jobs and optimize your workflow
- Creating and scheduling jobs
- Managing job priorities
- Understanding machine capacity
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Machine Management
Monitor and control your embroidery machines
- Adding machines to your account
- Real-time machine monitoring
- Understanding machine speeds
- See all articles →
Customer Management
Build and maintain customer relationships
- Adding customer information
- Managing customer details
- Tracking customer history
- See all articles →
Invoicing & Payments
Create invoices and track payments
- Creating invoices
- Recording payments
- Payment status tracking
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Inventory Management
Track threads, fabrics, and supplies
- Adding inventory items
- Setting reorder points
- Stock level monitoring
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Reports & Analytics
Understand your business performance
- Revenue reports
- Production analytics
- Inventory reports
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Account Settings
Configure your account preferences
- Profile settings
- Business information
- Subscription management
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Frequently Asked Questions
Quick answers to common questions about EriThread
Q:How do I get started with EriThread?
A:Sign up for a free trial, complete your business profile, add your machines and customers, then start creating jobs. Our onboarding guide will walk you through each step.
Q:Can I import my existing customer data?
A:Yes! You can import customers, jobs, and inventory data using CSV files. Contact our support team for assistance with data migration.
Q:How does the machine monitoring work?
A:You can start, pause, and track jobs in real-time through the Studio interface. The system learns your machine speeds automatically to provide accurate time estimates.
Q:What happens if my subscription expires?
A:If your subscription expires, your account enters a grace period where you can still view data but cannot create new records. After the grace period, your account is archived but can be reactivated anytime.
Q:Can I try before I buy?
A:Absolutely! We offer a 7-day free trial with full access to all features. No credit card required to start.
Q:How secure is my data?
A:We use industry-standard encryption, secure servers, and regular backups. Your data is protected with multi-layer security measures and is never shared with third parties.
Still Need Help?
Our support team is here to assist you. We typically respond within 24 hours.